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umarialexor

info@umarialexor.com
+61 7 3854 1500

Privacy Policy

umarialexor is committed to protecting your personal information and respecting your privacy rights in accordance with Australian privacy legislation.

Information We Collect

When you engage with umarialexor's financial stability analysis services, we collect several types of information to provide you with personalised and effective assistance.

Personal Information

Contact details including your name, email address, phone number, and postal address
Financial information such as income details, expense records, and asset valuations
Professional information including employment status and business activities
Identification documents as required by Australian financial services regulations

Technical Information

Our website automatically collects certain technical data when you visit umarialexor.com. This includes your IP address, browser type, device information, and pages you visit. We use cookies and similar technologies to enhance your browsing experience and analyse website performance.

Important: We never collect sensitive personal information such as health records, political opinions, or religious beliefs unless specifically required for compliance purposes and with your explicit consent.

How We Use Your Information

Your information helps us deliver comprehensive financial stability analysis services tailored to your specific circumstances.

Conducting thorough financial assessments and creating personalised stability reports
Providing ongoing consultation and advice regarding your financial situation
Communicating with you about your analysis results and recommendations
Improving our services based on client feedback and industry developments
Meeting legal and regulatory obligations under Australian financial services law
Processing payments and maintaining accurate business records

We only use your information for purposes directly related to our financial analysis services. Any additional uses require your explicit consent, and you can withdraw this consent at any time by contacting our team.

Information Sharing and Disclosure

umarialexor operates under strict confidentiality principles. We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Limited Sharing Circumstances

We may share your information only in these specific situations:

With your explicit written consent for specific purposes you've approved
To comply with legal obligations, court orders, or regulatory requirements
With professional service providers who assist in delivering our services (accountants, legal advisors)
In anonymised, aggregated form for industry research that cannot identify you personally

All third-party service providers are bound by confidentiality agreements and must handle your information according to Australian Privacy Principles. We regularly audit these relationships to ensure compliance.

Your Privacy Rights

Under Australian privacy law, you have several important rights regarding your personal information. We're committed to honouring these rights promptly and transparently.

Access and Correction

You can request access to all personal information we hold about you. If you find any inaccuracies, we'll correct them within 30 days of your request. There's no charge for reasonable access requests, though we may charge for extensive copying or processing.

Data Portability and Deletion

You can request a copy of your data in a commonly used electronic format. You also have the right to request deletion of your personal information, subject to our legal record-keeping obligations for financial services.

Request access to your personal information within 30 days
Correct inaccurate or outdated information in our records
Withdraw consent for optional information uses
Lodge a complaint about our privacy practices
Receive your data in portable electronic format

Data Security and Protection

Protecting your financial information is fundamental to our operations. We employ multiple layers of security to safeguard your data against unauthorised access, alteration, or disclosure.

Technical Safeguards

256-bit SSL encryption for all data transmission between your device and our servers
Encrypted data storage with regular security audits and penetration testing
Multi-factor authentication for all staff accessing client information
Regular software updates and security patches on all systems

Physical and Administrative Controls

Our South Brisbane office maintains secure document storage with restricted access. All staff undergo privacy training and sign confidentiality agreements. We conduct quarterly security reviews and maintain incident response procedures.

Data Retention and Disposal

We retain your information only as long as necessary to provide our services and meet legal obligations. Different types of information have different retention periods based on Australian financial services requirements.

Financial analysis records: 7 years from service completion
Client communication: 5 years from last contact
Website analytics data: 2 years maximum
Marketing preferences: Until you withdraw consent

When retention periods expire, we securely destroy physical documents through certified shredding and permanently delete electronic data using Department of Defence standard wiping procedures.

If you close your account with umarialexor, we'll retain essential records for regulatory compliance but delete unnecessary personal details within 90 days of account closure.

International Data Transfers

Your information is primarily stored and processed within Australia. However, some of our technology providers may process data overseas. When this occurs, we ensure appropriate safeguards are in place.

Any international transfers comply with Australian Privacy Principles and are limited to countries with adequate privacy protections or under binding contractual arrangements that provide equivalent protection to Australian privacy law.

Website Cookies and Tracking

umarialexor.com uses cookies to improve your browsing experience and analyse website performance. You can control cookie settings through your browser preferences, though disabling certain cookies may limit website functionality.

Types of Cookies We Use

Essential cookies required for website operation and security
Performance cookies to understand how visitors use our site
Functional cookies to remember your preferences and settings

We don't use advertising cookies or share cookie data with social media platforms. Our analytics are privacy-focused and don't track individual user behaviour across other websites.

Changes to This Privacy Policy

We review this privacy policy annually and update it when necessary to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify existing clients via email and post the updated policy on our website.

Minor updates for clarity or administrative changes may be made without individual notification. We encourage you to review this policy periodically, especially before sharing additional personal information with us.

Continued use of our services after policy updates indicates your acceptance of the revised terms. If you disagree with changes, please contact us to discuss your options before the changes take effect.

Privacy Inquiries and Complaints

If you have questions about this privacy policy or concerns about how we handle your information, please contact our privacy officer directly.

umarialexor Privacy Officer
17 Browning St, South Brisbane QLD 4101, Australia
Phone: +61 7 3854 1500
Email: info@umarialexor.com

We aim to resolve privacy concerns within 30 days. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au or by calling 1300 363 992.

This privacy policy is effective as of March 15, 2025

Last updated: March 15, 2025